Rainwater Tanks - Warranty & Returns

Subject to the warranty conditions listed below, Global Roto-Moulding (‘the Manufacturer’) provides its customer (‘the purchaser) with the following warranty:

For a period not exceeding 10 years from the purchase date, the Manufacturer will, at it’s option, repair or replace any defect in the purchaser’s rainwater tank, provided that:

a.) the defect has arisen solely from faulty material or workmanship;
b.) the tank has not been subjected to maltreatment or interference;
c.) the fault has not arisen as the result of inattention or installation by the purchaser;
d.) installation instructions have been strictly complied with;
e.) the tank is used solely for the purpose of fixed water storage.
f.) the tank has not been moved from its original installation.

All implied warranties and conditions other than those provided in the warranty are expressly excluded, except where they cannot be excluded by law. Where such terms cannot be excluded, then to the extent that the law allows, the Manufacturer’s liability shall be limited to the remedies available under such legislation, and the Manufacturer will not be liable for any special damage, loss of profits, or other indirect or consequential loss or damage suffered by the purchaser.

The purchaser acknowledges that:The Manufacturer has the right to modify and improve the design of the
purchaser’s tank should it consider necessary; and
They have read and understood the contents of the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.As per legislative requirements and in order to comply with the Australian Standards, our Plastic Suppliers have removed all heavy metals from the manufacturing process of the plastic resin used to manufacture tanks. Subsequently the colour may not be as stay fast as previous. Washing the tank and keeping it clean will assist in maintaining colour.

NOTICE: All purchasers must, on receipt of the tank, read and follow the Installation Requirements supplied with the tank. If your tank was supplied without installation requirements, please contact us for a copy. Failure to comply with the Installation Requirements will void your warranty.

SHIPPING & HANDLING

All orders placed with Biomaster will be processed as promptly as possible. Payment will be collected on delivery or on your pick up. Shipping times may vary depending on where in Australia you are located.

DISPUTES

If you have a grievance regarding the handling and/or delivery of any products purchased from Biomaster please state your complaint in writing within 5 days of receiving your goods.

REQUIREMENTS FOR ON-SITE DELIVERIES

- Clear access for a truck and trailer combination which is 19m long, 3.5m wide and 5m high.

REQUIREMENTS FOR ON-SITE DELIVERIES

For questions regarding delivery please contact us.

As per legislative requirements and in order to comply with the Australian Standards (AS/NZ4766), our Plastic Suppliers have removed all heavy metals from the manufacturing process of the plastic resin used to manufacture tanks. Subsequently the colour may not be as stay fast as previous. Washing the tank and keeping it clean will assist in maintaining colour.


DISCLAIMER

NOTICE: ALL PURCHASERS MUST, ON RECEIPT OF THE TANK, READ AND FOLLOW THE INSTALLATION REQUIREMENTS SUPPLIED WITH THE TANK. IF YOUR TANK WAS SUPPLIED WITHOUT INSTALLATION REQUIREMENTS, PLEASE CONTACT US FOR A COPY. FAILURE TO COMPLY WITH THE INSTALLATION REQUIREMENTS WILL VOID YOUR WARRANTY.

Ph:1300 657 570
E: info@biomaster.com.au